Best Rate Guarantee

The Best Rate Guarantee (BRG) applies solely to reservations made at The Sender Pool Suites through or direct or via e mail

If within 24 hours of completing a reservation on, you find a rate (“Competing Rate”) on another website that is lower to the room rate that you have booked on (same room type, same number of people, same arrival and departure dates), please contact us at

The booking conditions applicable to the Competing Rate (such as advanced payment and deposit, change and cancellation policies) must be identical to the booking conditions of the rate booked on The Competing Rate must be publicly viewable and bookable online.

If The Sender Pool Suites confirms the availability of the Competing Rate on the Internet, The Sender Pool Suites agrees to match the Competing Rate for the same reservation, plus discount an additional 10% off the room rate for the duration of the stay being so reserved.The Best Rate Guarantee does not apply to:

  • Rates from so called “opaque” or auction sites where the hotel name and/or the specific hotel is not known until the reservation is completed and a form of payment is made or provided (such as or
  • Any rates found on websites that package the hotel room and other travel components such as flights, car rental, tours, etc.
  • Rates quoted on direct mail or electronic mail solicitations.
  • Rates valid for extended stays beyond twenty (20) consecutive nights.
  • Pre-paid rates which involve a voucher to be redeemed at the hotel.
  • Unpublished, negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon by Pristine Resort and a specified and limited group, and are not publicly available.

Rate comparison between the rate and the Competitive Rate will be made net of any taxes, gratuities or any other fees associated with the room rate.

If the Competitive Rate is sold on a different currency from the rate, the Competitive Rate will be converted to the same currency as used in the original booking made on which is either US Dollars or Indonesian Rupiah, at the exchange rate applicable on the date in which the Best Rate Guarantee Claim is being reviewed / validated. The exchange rate which is being used by The Sender Pool Suites is middle rate of Bank of Indonesia. If the guests pays by bank remittance, Paypal or cash, we accept payments in US Dollars.

This Best Rate Guarantee applies only to the room rate for the duration of the reservation and does not apply to taxes, tariffs or fees imposed by a governmental authority (e.g. state or local) or any gratuities, guest incidental charges, food and beverage charges, resort fees, and any other fees or charges that you may incur during your stay.